FAQ

Shatter pics?

All shatter pics were taken on a light table.

Mobile Phone use.

When uploading ID from a mobile device, make sure to turn sideways for the upload button. The button may not be visible when the phone is upright.

I know what I want – how do I pay?

Once you have your desired items in cart, hit “checkout” you will receive an email with payment instructions.

How do you send an e-transfer?

Via your online banking, if you require help watch this https://youtu.be/HLmuLdLK7-0

How much is shipping?

Free, we ship via Canada Post Expresspost

Do you ship discretely?

Yes! We cover contents, airtight vacuum seal and send in a box or envelope with no indication of parcel contents – it’s just as important for contents to be unknown to us as it is to you

Do you ship to Nunavut?

We do ship to Nunavut, however, the recipient is fully liable for whether or not the parcel arrives. If a parcel does not get delivered it is at the loss of the customer and we will not send another parcel without new order and payment. 

Do you send signature required?

No, please request it in the order notes if you’d like it sent signature required.

How long will it take for my order to be received?

Shipping takes 2-3 business days typically. We send tracking within 48 business hours of payment receipt.

Do you ship out on weekends?

No, not typically.

What is the policy on lost packages?
We create tickets with Canada Post to investigate the status of the parcel. We will not reimburse or re-send parcels showing as successful delivery – if there is a risk of this occurring you must send signature required

I still need help….

No problem! Send me an e-mail at [email protected]

Thanks!